Refund Policy

Due to federal regulations and the nature of the products being shipped, customers are unable to return a product once it is received. A refund may be requested and processed before the package leaves the fulfillment facility.

In the event that your package is damaged in transit, a claim must be filed on your behalf by Full Circle. All claims of damage must be accompanied by photo evidence for reference. Products damaged in transit can either be refunded or reshipped at the couriers expense.

Customer Care & Return Policy

At Desolas, every bottle is crafted with intention—from the land it comes from to the moment it reaches your hands. If something doesn’t feel right with your order, we’re here to make it right.

Please reach out to us at info@desolasmezcal.com with any concerns. Our team aims to respond within 24 hours.

We are happy to offer replacements or issue returns under the following circumstances:

  • Product Quality Concerns
    If you believe your mezcal is flawed, we may ask that you return the remaining product (including opened bottles) so our team can properly evaluate it.
  • Incorrect Order
    If we’ve sent the wrong item, we’ll arrange for the return and ensure the correct bottle is delivered to you promptly.
  • Damaged in Transit
    If your order arrives broken, leaking, or otherwise compromised, we will replace it upon confirmation of damage.
    Please notify us within 3 days of delivery if your shipment arrives visibly damaged.

Please note, we are unable to offer returns or replacements in the following cases:

  • Delivery issues resulting from missed or failed delivery attempts
  • Personal taste preferences
  • Gifted orders
  • Orders where more product was purchased than intended

If a return is requested, we ask that items be kept as close to their original condition as possible. This includes any remaining liquid in opened bottles, as it allows us to properly assess the product.

If a return is approved, we will provide a prepaid shipping label for you to send the product back to us.

Once the returned item is received and reviewed, we will either:

  • Send a replacement bottle at no additional cost, or
  • Issue a credit equal to the value of the returned item

We accept qualified returns within 60 days of delivery. Beyond this window, we’re unable to process returns, as we cannot guarantee proper storage conditions.

All requests are reviewed on a case-by-case basis, and Desolas reserves the right to approve or decline any return that falls outside of the guidelines above.

Merchandise

All merchandise items are final sale and are not eligible for returns or exchanges.